The importance of interpreters in overcoming language barriers in the healthcare setting is widely recognized, and it is well established that patient outcomes improve when an interpreter is engaged when necessary (Beagley et al., 2020 Flores, 2005 Karliner et al., 2007). For healthcare staff, communication challenges as a result of language barriers with a patient can seriously impede the ability to provide effective care (Richardson et al., 2006). These can include longer hospital stays (Ali & Watson, 2018 Beagley et al., 2020), higher risk of adverse events during admission (Johnstone & Kanitsaki, 2006 van Rosse et al., 2016) and higher rates of readmission (Karliner et al., 2010). However, language barriers between healthcare workers and patients can result in poorer healthcare outcomes for the individual. Effective communication is an important aspect of providing and receiving safe and personācentred care.
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